A photo of Phil Hawksworth's face
Phil Hawksworth @philhawksworth replying to this from @DavidWells
@DavidWells @AdamRackis I agree with the observation, but disagree with the conclusion.

After a decade working at agencies on BigCo sites I can say this was usually a symptom of legacy tech choices and lock-in. Not desire, effort, expense, or pain.

And that the users and ROI, almost always suffered.

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